1. How does my order get processed?
All the orders will get dispatched directly from our USA warehouse within 2 working days. It would usually take 1-2 weeks to get the package delivered.
2. How can I change or cancel my order?
3. Do I need to pay for the shipping and taxes/duties?Welford provides free shipping to the Contiguous USA for all product. All taxes/duties will be covered. For EU customers, please check the below list for more details.
4. Why shipment delay?
Most cases of delays will be caused by holidays, natural disasters, or carrier delays. If you need any additional help, please contact our customer service.
5. My order never arrives. What should I do?
If you haven't received your package within the standard delivery times, please follow the steps below.Check the status of your order with the tracking number first
Contact our customer service immediately for assistance.
6. Missing items or damaged items?
Please contact us without any hesitation. It would be appreciated if you notify us of any missing item or mistake within 3 business days of receiving the order so that we would effectively make it right for you.
7. Can I pick up my order?
Opening Hours: Monday to Friday: 9am - 6pmAddress: 13977 The Merge S,t Unit ,Eastvale, CA 92880, United States