FAQS

1. How does my order get processed?

All the orders will get dispatched directly from our USA warehouse within 2 working days. It would usually take 1-2 weeks to get the package delivered.

2. How can I change or cancel my order?

If you want to change or cancel your order, please contact us as soon as possible. Our relevant staff will get in touch with you immediately. Your order could be modified or refunded only before we ship out the item. Feel free to reach out to us at support@chinawelford.com for additional help.

3. Do I need to pay for the shipping and taxes/duties?

Welford provides free shipping to the Contiguous USA for all product. All taxes/duties will be covered. For EU customers, please check the below list for more details.

4. Why shipment delay?

Most cases of delays will be caused by holidays, natural disasters, or carrier delays. If you need any additional help, please contact our customer service.

5. My order never arrives. What should I do?

If you haven't received your package within the standard delivery times, please follow the steps below.

Check the status of your order with the tracking number first
Contact our customer service immediately for assistance.

6. Missing items or damaged items?

Please contact us without any hesitation. It would be appreciated if you notify us of any missing item or mistake within 3 business days of receiving the order so that we would effectively make it right for you.

7. Can I pick up my order?

Unfortunately, the answer is probably no. For now, all products are shipped directly from our warehouse to customers.

SUPPORT

Email: Support@mywelford.com

Opening Hours: Monday to Friday: 9am - 6pm

Address: 13977 The Merge S,t Unit ,Eastvale, CA 92880, United States